Business IT starts with understanding the organisation. How does information move? Where is work repeated? What do people need from their tools?
Understand the needs.
Study the existing processes and information systems, discuss expectations and identify the practical and budget constraints. Explain the technical and organisational changes a proposed solution would involve.
Design the system.
Break the project into manageable parts, compare hardware and software options, and plan how data, interfaces and existing applications will work together.
Organise the implementation.
Define tasks, responsibilities, time and budget. Coordinate the development work and support the introduction of the chosen systems.
Help people use it.
Translate technical choices into clear explanations for management and users. A system is useful when people understand what it does and how it supports their work.